Tuesday, January 14, 2014

Smile desk

International travel can be hectic, and details are important. Flying into one airport, and not realizing your return flight IS NOT at the same airport can be frustrating and scary. Imagine the scenario... you show up for your flight and it is not on the board.

Checking the confirmation you realize you are at the wrong airport. Even if you could get there, you are definitely going to miss that flight.

You approach the counter. This one actually has a help desk called the smile desk.  I mean really? Can you imagine this conversation at one of your friendly NYC airports! There would be little sympathy and lots of ticket fees.

I explained the situation, took blame for not realizing that I had missed the airport change.  A polite kimono clad lady for Japan Airlines said, "Not to worry, there is a flight that leaves in 45 minutes. Would that be acceptable?"

Japan Airlines, you should be commended and emulated.

No comments:

Post a Comment